RETURNS & REFUND POLICY

At MAVANDI, customer satisfaction is important to us. If you experience an issue with your order, we're here to help.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery through our Contact page.

Your request must include:

• Your order number
• A description of the issue
• Clear photos showing the product and the problem

All claims are carefully reviewed based on the information and photos provided. Requests submitted without sufficient supporting evidence may not be approved.

ORDER CANCELLATIONS

Orders may only be canceled before they have been processed for shipment.

Once an order has been processed or shipped, orders cannot be canceled.

REFUNDS

If your request is approved after our review, a refund may be issued based on the nature of the claim and the supporting evidence provided.

Any approved refund may exclude shipping costs, processing fees, administrative expenses, or other non-refundable charges, when applicable.

Refunds are processed to the original payment method. Processing times may vary depending on your payment provider.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain personal care items may not be eligible for return once opened or used.

CONTACT US

If you have any questions regarding your order or this policy, please visit our Contact page and submit the contact form.

Thank you for choosing MAVANDI.

Built by Drivers, for Drivers.