Refund policy

MAVANDI RETURNS & REFUND POLICY

Effective Date: October 2026

At MAVANDI, we want every order to arrive in good condition and as described. Because many of our products are fulfilled through different supplier and logistics partners, return instructions and resolutions may vary depending on the product and the circumstances of the order.

Please read this policy before requesting a return, refund, replacement, or other resolution.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or different from what you ordered, please contact us within 24 hours of confirmed delivery at:

support.mavandi@gmail.com

Please include:

- Your order number
- A brief description of the issue
- Clear photos or video showing the product and the problem
- Photos of the packaging when applicable

MAVANDI will review the information provided and determine the appropriate resolution based on the circumstances of the order.

Depending on the case, an approved resolution may include a replacement, refund, store credit, replacement part, or another appropriate solution.

Submitting a claim does not automatically guarantee a refund, replacement, or return authorization.

RETURNS

MAVANDI does not accept general returns for change of mind, buyer’s remorse, preference, ordering the wrong size or model, or no longer wanting the product, unless otherwise required by applicable law.

Returns are generally considered only when an item is confirmed to be damaged, defective, incorrect, or when MAVANDI determines that a return is appropriate.

Do not send any product back without prior authorization from MAVANDI.

If a physical return is required, MAVANDI will provide the appropriate instructions and return address after the claim has been reviewed and approved. Return instructions may vary depending on the product, supplier, and fulfillment location.

Items sent back without prior authorization may not be eligible for a refund or other resolution.

RETURN SHIPPING COSTS

For an approved claim involving a confirmed damaged, defective, or incorrect item, MAVANDI will provide instructions regarding return shipping if a physical return is required.

Customers should not purchase or arrange return shipping before receiving instructions from MAVANDI.

ITEMS NOT ELIGIBLE FOR RETURN

Unless otherwise required by applicable law, MAVANDI does not accept returns for:

- Change of mind or buyer’s remorse
- Ordering the wrong size, model, color, or variation
- Products damaged through misuse, improper installation, accidents, or normal wear
- Items altered or modified after delivery
- Personal-use or hygiene-sensitive products that have been used
- Gift cards
- Clearance or final-sale items when identified as such
- Claims submitted outside the 24-hour reporting period without reasonable supporting circumstances

EXCHANGES

MAVANDI does not offer direct product exchanges.

If there is an approved issue with an item, MAVANDI will review the case and determine the appropriate resolution.

REFUNDS

Refunds are not automatic.

If a refund is approved, MAVANDI will issue it to the original payment method whenever possible.

Once a refund has been issued, additional processing time may be required by the customer’s bank, credit card company, or payment provider. These processing times are outside MAVANDI’s control.

SHIPPING DELAYS

Estimated delivery dates are estimates only.

Delivery may be affected by carriers, customs, weather, processing centers, supplier logistics, holidays, or other circumstances outside MAVANDI’s direct control.

A shipping delay by itself does not automatically qualify an order for a refund while the shipment remains active and in transit.

If tracking shows an unusual delay or stops updating for an extended period, please contact us and MAVANDI will review the shipment with the appropriate logistics provider.

LOST PACKAGES

If a shipment appears to be lost, MAVANDI will review the tracking information and may open an investigation with the carrier, supplier, or fulfillment provider.

Any replacement, refund, or other resolution related to a lost shipment will be determined after the available tracking information and carrier findings have been reviewed.

ORDER CANCELLATIONS

MAVANDI cannot guarantee cancellation once an order has entered processing or fulfillment.

If you need to request a cancellation, contact us as soon as possible at:

support.mavandi@gmail.com

If the order has already been processed or shipped, cancellation may no longer be possible.

For questions regarding damaged products, defective items, incorrect items, refunds, shipping issues, or order concerns, please contact:

MAVANDI Customer Care
support.mavandi@gmail.com

Please include your order number whenever possible.

Thank you for being part of the MAVANDI family.

MAVANDI Team